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Engineering service

One of the priorities of the UCL company is an engineering services. Service Center, based at the Engineering Department of the UCL company, exists for over 15 years, so we have considerable experience in the operational implementation and maintenance (service) of information projects of any complexity.

We offer You a full range of services related to installation, technical support and maintenance of complex information systems, hardware and software of your company all over Ukraine with the 24x7x365 mode

We have a great experience of successful cooperation with a variety of clients. We study specifics of each client and based on his goals, we offer services that best meet his requirements.  

Among our clients are:

  • retail chain stores;
  • restaurants, hotels and entertainment facilities;;
  • representative offices known world companies;;
  • industrial plants;
  • medical facilities;
  • service stations;
  • state institutions;
  • airlines etc

High qualification of our personnel is confirmed by the global companies certificates - hardware and software manufacturers. All employees of the engineering service department have appropriate high qualifications, profile and technical education, and are constantly undergoing training at the UCL training center.

The key to the success of the department is a strict adherence to service engineers discipline, which is controlled by the quality management system ISO 9001-2000, implemented in the company since 2005.

In order to improve the service quality and ensure engineering service compliance with the  quality management system, our experts developed and implemented a unique automated audit and maintenance service system, which is available to our clients in online mode. Each customer's call is recorded in our system and is monitored in order to meet time and quality parameters prior to its closure.

24/7 work of our call center will allow you receive qualified technical assistance promptly. UCL Logistics Division provides timely delivery and storage of spare parts and replacement equipment on the territory of Ukraine, which allows us to provide a quick repair and operational replacement of your equipment
 
The appropriate organizational structure and well proven technology has allowed us to provide reliable and timely service and support your business.

For any questions, please, contact us:


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Центральный офис:
04073, Украина, г. Киев,
ул. Скляренко 15
e-mail: ucl@ucl.com.ua

CALL-CENTER:
тел.:  +38 (044) 390 - 52 - 00
           +38 (044) 467 - 56 - 22
факс: +38 (044) 390 - 52 - 01



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